Privacy Policy

Last updated: December 2025

Hobson Care Connect ("we", "us", "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website and services.

1. What information we collect

We may collect the following types of personal information when you submit an enquiry or contact us:

• Name
• Contact details (such as phone number and email address)
• Suburb or general location
• Information about the supports you are looking for
• Preferred contact time
• Any other information you choose to provide to us

2. How we collect your information

We collect personal information directly from you when you:

• Fill out the enquiry form on our website
• Contact us by phone, email or social media
• Provide information to us during calls or conversations

3. Why we collect and use your information

We collect, use and hold your personal information so that we can:

• Respond to your enquiry and contact you about support options
• Understand your needs, preferences and goals
• Match you with support providers who may be suitable for you
• Maintain records of our interactions with you
• Improve our services and website
• Comply with our legal and regulatory obligations

4. Legal basis and consent

By submitting an enquiry or contacting us, you consent to us collecting and using your personal information for the purposes described in this policy. You may withdraw your consent at any time by contacting us using the details below, noting that this may limit our ability to assist you.

5. Who we share your information with

We may share your personal information with:

• Disability support providers or related services where you have asked us to help connect you
• Service providers who help us operate our website and communication tools (for example, our website hosting provider or form processing service such as Formspree)
• Professional advisers (such as legal or financial advisers) where reasonably necessary
• Regulators, law enforcement or other parties where required or authorised by law

We only share your information on a need-to-know basis and, where possible, with your knowledge or consent.

6. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure systems for email and form handling, and limiting access to personal information to those who need it to perform their role.

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy or as required by law. When we no longer need your information, we will take reasonable steps to delete or de-identify it.

8. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, out-of-date, incomplete or misleading. To do so, please contact us using the details below.

9. Cookies and website analytics

Our website may use basic analytics tools to understand how it is used (for example, page views and general traffic patterns). These tools may use cookies or similar technologies. We do not use this data to personally identify you.

10. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policies of any external websites you visit.

11. Privacy and the NDIS / Australian law

Hobson Care Connect is based in Queensland, Australia. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, as well as good practice standards relevant to the disability and community services sector.

12. Contact us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact:

Hobson Care Connect
Email: blaidenhobson@gmail.com
Phone: 0481229865

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.